Privacy Policy

PRIVACY POLICY

1. INFORMATION ABOUT THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1

Thank you for visiting our website. We appreciate your interest in our company and products. This Privacy Policy explains how we collect, process, and protect your personal information when you use our website.

Personal data refers to any information that can be used to identify you personally.

1.2

The data controller responsible for processing personal information on this website is:

Shop Name

The data controller is the natural or legal person who determines the purposes and means of processing personal data, either alone or jointly with others.

1.3

For security reasons and to protect the transmission of personal data and other confidential content (such as orders or inquiries), this website uses SSL or TLS encryption technology.

You can recognize a secure connection by the "https://" prefix and the lock symbol displayed in your browser’s address bar.

2. DATA COLLECTION WHEN VISITING OUR WEBSITE

When you visit our website for informational purposes only, meaning you do not register, place an order, or otherwise submit information to us, we only collect the information that your browser automatically transmits to our server.

These server log files may include:

  • The website visited

  • Date and time of access

  • Amount of data transmitted

  • Referring website or source

  • Browser type and version

  • Operating system used

  • IP address (possibly anonymized)

This information is processed to ensure the stability, security, and functionality of our website.

We reserve the right to review server log files if there is evidence suggesting unlawful use of our website.

3. COOKIES

To improve your browsing experience and enable certain website functions, we use cookies.

Cookies are small text files stored on your device.

Some cookies are deleted automatically when you close your browser (session cookies).

Other cookies remain stored on your device and allow us or our partners to recognize your browser during future visits (persistent cookies).

When cookies are used, they may collect information such as:

  • Browser information

  • Device information

  • Location data

  • IP address information

Persistent cookies are automatically deleted after a predefined period depending on the cookie type.

Why We Use Cookies

Cookies may be used to:

  • Improve website functionality

  • Save shopping cart contents

  • Remember user preferences

  • Improve website performance

  • Enhance user experience

  • Provide marketing and advertising services

Some cookies may process personal data where necessary for:

  • Contract fulfillment

  • Website functionality

  • Legitimate business interests

  • Marketing activities

Third-Party Cookies

We may work with advertising and analytics partners who place cookies on your device to improve our services and marketing efforts.

Information regarding these cookies and the data collected will be explained in the relevant sections of this Privacy Policy.

Managing Cookies

You can configure your browser to:

  • Notify you when cookies are set

  • Accept or reject individual cookies

  • Block cookies entirely

  • Delete stored cookies

Please note that disabling cookies may affect the functionality of certain areas of our website.

4. CONTACTING US

When you contact us via email, contact form, or other communication methods, we collect the information you provide.

This may include:

  • Name

  • Email address

  • Phone number

  • Message content

  • Any additional information submitted

The information is used solely for:

  • Responding to inquiries

  • Customer support

  • Administrative purposes related to your request

If your inquiry relates to a contract or order, your information may also be processed for contractual purposes.

Your data will be deleted once your request has been fully resolved unless legal retention requirements apply.

5. CUSTOMER ACCOUNT REGISTRATION AND ORDER PROCESSING

When you create a customer account or place an order, we collect and process personal information necessary to fulfill the contract.

This may include:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

You may request deletion of your customer account at any time by contacting us.

We store your information only as long as necessary to:

  • Process orders

  • Fulfill contractual obligations

  • Comply with legal requirements

  • Meet tax and accounting obligations

After the applicable retention periods expire, your information will be deleted unless further storage is legally permitted.

6. USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Email Newsletter Subscription

If you subscribe to our email newsletter, we will regularly send you information about our products, services, promotions, and special offers.

The only required information for newsletter registration is your email address. Any additional information you provide is voluntary and may be used to personalize communications.

We use a double opt-in process for newsletter subscriptions. This means that after signing up, you will receive a confirmation email containing a verification link. You will only be added to our mailing list after confirming your subscription through that link.

By confirming your subscription, you consent to the use of your personal information for newsletter delivery.

When subscribing, we may store:

  • Your email address

  • Your IP address

  • Date and time of registration

This information is stored to verify your subscription and prevent misuse of email addresses.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link included in every newsletter

  • Contacting us directly

Once you unsubscribe, your email address will be removed from our mailing list unless further processing is legally permitted.

6.2 Newsletter Advertising for Existing Customers

If you provide your email address during the purchase of products or services, we may use your email address to send you promotional offers related to products or services similar to those you previously purchased.

You may opt out of receiving these marketing emails at any time.

If you object to the use of your email address for marketing purposes, we will immediately stop sending promotional communications.

7. DATA PROCESSING FOR ORDER FULFILLMENT

7.1 Shipping Providers

To fulfill your order, we may share the personal information necessary for delivery with the shipping carrier responsible for transporting your package.

This information may include:

  • Name

  • Shipping address

  • Email address

  • Phone number (if required)

Information is shared only to the extent necessary for order fulfillment.

7.2 Payment Processing

To process payments, we may share payment-related information with authorized financial institutions and payment service providers.

Payment information is transmitted only when necessary to complete a transaction.

PayPal

If you choose PayPal as your payment method, payment processing is handled by:

PayPal (Europe) S.à r.l. et Cie, S.C.A.
22–24 Boulevard Royal
L-2449 Luxembourg

Depending on the selected payment method, PayPal may process:

  • Credit card payments

  • Bank transfers

  • Direct debit payments

  • Buy Now, Pay Later services

  • Installment payments

PayPal may perform identity verification and creditworthiness assessments where legally permitted.

For additional information regarding PayPal's privacy practices, please refer to PayPal's Privacy Policy.

SOFORT

If you select SOFORT as your payment method, payment processing is handled by:

SOFORT GmbH
Theresienhöhe 12
80339 Munich
Germany

SOFORT is part of the Klarna Group.

Order information and payment details necessary to complete the transaction may be shared with SOFORT.

Additional information regarding SOFORT's privacy practices can be found in their privacy policy.

8. REVIEW REMINDERS

Review Request Emails

If you have provided consent during or after placing an order, we may send a one-time email asking you to review your purchase.

The purpose of these emails is solely to collect customer feedback regarding products and services.

You may withdraw your consent at any time by contacting us.

9. SOCIAL MEDIA PLUGINS

Our website may include links or integrations with social media platforms such as:

  • Facebook

  • Instagram

  • Google Services

To better protect your privacy, these integrations may be implemented using privacy-enhanced methods that prevent automatic transmission of personal information when visiting our website.

Personal information is only transmitted to the respective platform if you actively interact with the social media feature.

For more information, please consult the privacy policies of the respective providers.

10. ONLINE MARKETING

To improve our marketing efforts and provide relevant advertising, we may use various online marketing technologies and third-party advertising platforms.

These technologies help us:

  • Measure advertising effectiveness

  • Improve website performance

  • Display personalized advertisements

  • Analyze visitor behavior

  • Optimize marketing campaigns

10.1 Google DoubleClick

Our website may use Google DoubleClick, an advertising service provided by:

Google LLC
1600 Amphitheatre Parkway
Mountain View, CA 94043
United States

DoubleClick uses cookies to:

  • Display relevant advertisements

  • Improve campaign performance reporting

  • Prevent users from seeing the same advertisement repeatedly

DoubleClick may assign a unique cookie ID to your browser in order to determine which advertisements have been displayed and which advertisements have resulted in website visits or purchases.

The information collected generally does not directly identify individual users.

Google may collect:

  • Browser information

  • Device information

  • Website activity

  • Advertisement interactions

  • IP address information

You can manage or disable advertising cookies through your browser settings or through Google's advertising settings.

For additional information, please review Google's Privacy Policy.

10.2 Google Ads Conversion Tracking

Our website may participate in the Google Ads advertising program and use Google Ads Conversion Tracking.

Conversion tracking allows us to determine whether users complete specific actions after clicking on an advertisement, such as:

  • Purchasing a product

  • Submitting a contact form

  • Creating an account

  • Signing up for a newsletter

When a user clicks a Google advertisement, a conversion tracking cookie may be stored on their device.

These cookies:

  • Do not personally identify users

  • Are generally valid for up to 30 days

  • Help generate statistical reports regarding campaign performance

The information collected helps us evaluate and improve our advertising efforts.

Users can disable conversion tracking through browser settings or Google's advertising preferences.

11. WEBSITE ANALYTICS

Google Analytics

We may use Google Analytics, a web analytics service provided by Google LLC.

Google Analytics uses cookies to collect information regarding website usage, including:

  • Pages visited

  • Time spent on pages

  • Navigation patterns

  • Device information

  • Browser information

  • Geographic location data

  • Referral sources

This information helps us:

  • Understand visitor behavior

  • Improve website performance

  • Optimize user experience

  • Enhance marketing effectiveness

IP Anonymization

Where available, Google Analytics may use IP anonymization features to reduce the ability to identify individual users.

Your IP address may be shortened before being processed by Google.

Google Analytics Opt-Out

Users who do not wish to be tracked by Google Analytics may:

  • Disable cookies in their browser settings

  • Install Google's browser opt-out extension

  • Use available privacy controls offered by Google

Additional information can be found in Google's Privacy Policy.

Cross-Device Analytics

Google Analytics may use anonymous identifiers to understand user interactions across multiple devices.

This allows website activity from different devices and sessions to be associated with the same anonymous user profile.

No directly identifying personal information is intentionally included in these identifiers.

12. RETARGETING, REMARKETING, AND INTEREST-BASED ADVERTISING

Facebook Pixel

Our website may use the Meta (Facebook) Pixel, provided by:

Meta Platforms, Inc.

The Facebook Pixel allows us to measure advertising effectiveness by understanding actions users take after viewing or clicking Facebook and Instagram advertisements.

The Facebook Pixel may collect information such as:

  • Pages visited

  • Products viewed

  • Purchases completed

  • Device information

  • Browser information

  • Advertising interactions

The data collected may be used to:

  • Measure campaign performance

  • Build advertising audiences

  • Improve future advertisements

  • Deliver personalized advertising

While we generally receive aggregated reports, Meta may associate collected data with user accounts according to its own privacy policies.

Users can manage advertising preferences through their Facebook and Instagram account settings.

Google Ads Remarketing

We may use Google Ads Remarketing to display advertisements to previous website visitors across Google's advertising network.

Remarketing allows us to:

  • Show relevant ads based on previous website activity

  • Promote products previously viewed

  • Improve advertising relevance

Google may use cookies and similar technologies to display advertisements on:

  • Google Search

  • YouTube

  • Partner websites

  • Mobile applications

Users may disable personalized advertising through Google's Ad Settings.

Additional information is available in Google's Privacy Policy.

Advertising Choices

Users may manage or opt out of certain advertising technologies through:

  • Browser cookie settings

  • Google Ad Settings

  • Facebook Ad Preferences

  • Industry self-regulation programs and advertising choice platforms

Please note that disabling cookies or tracking technologies may affect certain website functions and personalized experiences.

13. YOUR PRIVACY RIGHTS

Depending on applicable privacy laws, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You have the right to request information regarding:

  • The personal information we collect about you

  • The purposes for which your information is processed

  • The categories of information collected

  • The recipients of your information

  • The expected storage period

  • The source of the information, where applicable

Upon request, we may provide a copy of the personal information we hold about you.

Right to Correction

You have the right to request correction of inaccurate or incomplete personal information.

If any information we hold about you is incorrect, we will update it upon verification.

Right to Deletion

You may request the deletion of your personal information when:

  • The information is no longer necessary for its original purpose

  • You withdraw consent where processing is based on consent

  • Processing is unlawful

  • Deletion is required by law

Please note that certain information may be retained when required by legal, tax, accounting, fraud prevention, or regulatory obligations.

Right to Restrict Processing

You may request that we restrict the processing of your personal information under certain circumstances, including:

  • When you contest the accuracy of the information

  • When processing is unlawful but deletion is not requested

  • When information is required for legal claims

Right to Data Portability

Where legally applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.

You may also request that such information be transferred directly to another service provider when technically feasible.

Right to Withdraw Consent

If processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the legality of processing conducted prior to withdrawal.

Right to Lodge a Complaint

If you believe your privacy rights have been violated, you may contact the appropriate data protection authority or regulatory agency in your jurisdiction.

13.2 RIGHT TO OBJECT

Where personal information is processed based on legitimate business interests, you may object to such processing at any time based on your particular circumstances.

If you submit a valid objection, we will cease processing the affected information unless:

  • Compelling legitimate grounds exist for continued processing;

  • Processing is necessary for legal claims; or

  • Processing is otherwise permitted by law.

Marketing Communications

If your personal information is used for direct marketing purposes, you have the right to object at any time.

Once you object, we will stop using your personal information for direct marketing purposes.

This includes:

  • Promotional emails

  • Marketing newsletters

  • Personalized advertising communications

14. DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Contractual obligations

  • Tax requirements

  • Accounting requirements

  • Legal obligations

  • Fraud prevention requirements

  • Regulatory requirements

  • Business recordkeeping needs

When personal information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws and regulations.

CONTACT US

If you have questions regarding this Privacy Policy or our handling of personal information, please contact us through the contact information provided on our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.